The phone decides your day
01Every ring stops what you are doing. Miss the call, lose the customer. Answer it, lose an hour. Both cost real money.
IT systems consulting and automation for growing businesses
Less paper chasing. Less phone chaos.
I help trades, service teams and firms in Mittelfranken turn messy customer intake into a clean digital front desk and connect it to the processes behind it. That means less manual retyping, fewer interruptions and more time for the work that actually matters.
Server location in Germany
100% GDPR compliant
Funded via Digitalbonus Bayern
Or book directly in the calendar 20 minutes, without obligation
In the first call we look at where inquiries, callbacks and manual handovers are costing time today. Then it becomes clear whether a sharper intake flow is enough or whether the back-office process should be automated as well.
Hersbruck, Nuremberg and MittelfrankenDirect contact instead of agency relayDigital intake plus process automationFunding check included where it fits
Sound familiar?
Four problems costing local businesses hours every week
These are the recurring operational problems I see most often before a project even starts.
Wasted site visits
02Drive there, consult for free, write the quote — then find out the budget was never serious. That is a lost afternoon.
Admin piles up at night
03Offers, follow-ups and booking questions land exactly when the workday should be over. Your evenings belong to paperwork.
Your website is another headache
04Slow load times, bad mobile experience, constant plugin updates. Instead of bringing customers in, it creates more work.
One system from first contact to handover
Two pillars for the invisible back office.
A modern website alone does not help if the office still has to clean up the same data manually afterwards. The front of the process and the back of the process have to work together.
System pillar
The digital front desk
It catches incoming requests before another call interrupts the team. Customers are guided, questions are pre-sorted and incomplete requests are filtered early.
Structured intake instead of vague contact requests
Appointment booking and pre-qualification in one flow
Useful details collected before anyone has to call back
System pillar
Process automation
It closes the gap behind the form. Clean data moves into the systems you already use, so the office is not typing the same information three times.
Handover to ERP, accounting, CRM or dispatch
Less copy-paste between inbox, spreadsheet and back office
Clear tickets, records and next steps for the team
Result: customers understand what to do, the office receives cleaner information and the team can keep moving instead of chasing context.
Practical showcase
What real relief looks like in practice.
For a local business we automated the order flow end to end. Voice messages are transcribed, structured and handed to the team as a ready-to-use ticket.
showcase-demo.mp4
The video is intentionally anonymised. The point is to make the workflow visible, not to expose customer data.
Selected industry scenarios
Four examples that make the system easy to understand.
Each page shows how a digital front desk and the process behind it work together in a specific operational context.
Industry scenario
Roofers and carpenters
Prioritise storm damage correctly and filter the profitable renovation jobs early.
Open scenarioIndustry scenario
Car repair shops
Get through tyre-change season without phone jams and lift scheduling chaos.
Open scenarioIndustry scenario
Tax advisors and firms
Handle client onboarding and document chasing digitally and in a DATEV-friendly way.
Open scenarioIndustry scenario
Emergency plumbing and on-call teams
Separate real emergencies from minor issues and protect the team from avoidable night calls.
Open scenarioFunding can make the project significantly lighter
Up to 50 % public funding can be available.
If the project fits the Digitalbonus Bayern criteria, part of the investment can be subsidised. I do not promise funding where it clearly does not fit, but I do help you sort the project idea and the first plausibility check.
50 %
maximum funding rate
7.500 €
standard grant
30.000 €
plus grant
Apply before the project starts Initial eligibility check without obligation
Important: purely standard websites, standard online shops and pure marketing measures are generally not eligible according to the funding authority.
Typical fit
Projects with real operational depth
Good basis
Digital front desks, structured intake, process handover and clear automation depth.
Usually not enough
A simple brochure site without operational effect behind it.
What I do
I help sort the idea, the likely project type and the first funding plausibility before time is wasted.
Next step
Ready to take pressure out of the office?
In 20 minutes we can look at where requests, callbacks and manual handovers are costing time today and whether a digital front desk, back-office automation or both would make sense.
Book a first call
Directly in the calendar or via short message below.
Direct contact
Book directly or send a short message.
If you already know the problem, book a slot directly. If not, send a short note and I will tell you honestly what sounds worth solving.
Direct booking
Book a slot directly
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Or send a quick message
Brief inquiry
Three fields, one optional note. Enough for a first useful response.